Frequently Asked Questions

Purity percentage indicates the amount of the desired compound in the product, as verified by third-party laboratory testing. For example, 99.8% purity means the product contains 99.8% of the specified compound and 0.2% other substances. All Piq Bio products are tested using HPLC (High-Performance Liquid Chromatography) and mass spectrometry.

Every Piq Bio product comes with a Certificate of Analysis (CoA) from an independent third-party laboratory. We also maintain ISO 9001:2015 certification for our quality management systems. All test results are included with your shipment.

Yes! For bulk orders (typically 100g+), we can arrange custom synthesis and purification. Please contact our sales team at sales@piqbio.com with your specifications.

Our products are pharmaceutical-grade, meaning they meet or exceed the purity and safety standards required for pharmaceutical use, even though they're intended for research. This ensures maximum quality and consistency for your research applications.

All products are stored in climate-controlled facilities at optimal temperatures. During shipping, we use insulated packaging with temperature monitoring to maintain product integrity. Discreet, professional packaging is standard for all orders.

Orders placed before 2 PM EST are typically dispatched within 24 hours. Standard shipping to the US takes 3-5 business days, with tracking provided. International shipping varies by location but typically takes 7-14 business days.

Yes! We ship to most countries worldwide. International orders require full customs documentation. Contact sales@piqbio.com for quotes on international orders or to discuss shipping to your country.

All shipments are fully insured and tracked. In case of loss or damage, we'll investigate with the carrier and provide a full replacement or refund within 10 business days of documented proof.

Absolutely! We offer competitive bulk pricing for orders over 50g. The larger your order, the better the pricing. Contact bulk@piqbio.com for a custom quote.

Yes, all packages are shipped in plain, professional packaging without any product descriptions visible on the outside. The contents are marked as "Research Materials" for customs purposes.

We accept all major credit cards (Visa, Mastercard, American Express), cryptocurrency (Bitcoin, Ethereum), wire transfers, and bank transfers. All transactions are processed securely with SSL encryption.

We offer a 30-day money-back guarantee if you're not satisfied with product quality. The product must be unopened and in original condition. For damaged or defective products, replacements are provided free of charge.

Yes, all transactions are protected by enterprise-grade SSL encryption. We do not store credit card information on our servers. All payments are processed through PCI DSS compliant payment gateways.

Yes! Established companies and research institutions may qualify for NET-30 or NET-60 payment terms. Please contact our business team at sales@piqbio.com with your company information and annual order volume.

We take privacy seriously and are fully GDPR compliant. Your personal data is never shared with third parties and is protected with encryption. See our full privacy policy for detailed information.

Peptides should be stored in a cool, dry place. We recommend room temperature (18-25°C) for short-term storage (less than 3 months), or freezer storage (-20°C or lower) for long-term storage. Always keep in original sealed containers.

Most peptides are stable for 2-3 years when stored properly. Each Certificate of Analysis includes specific stability data for that product. We recommend using products within their recommended timeframe for best results.

Our team includes experienced researchers who can provide guidance on product selection, applications, and best practices. Contact support@piqbio.com with your questions.

Yes, SDS documents are available for all products and are included with orders. Additional copies are available upon request via email.

Minimum order quantities vary by product, typically 100mg to 1g. Custom quantities may be available for bulk orders. Contact our sales team for options on specific products.

You can reach us via email at support@piqbio.com, phone at (719) 666-8137, or through our contact form. Average response time is under 2 hours during business hours.

Monday-Friday: 9 AM - 6 PM EST, Saturday: 10 AM - 4 PM EST. We're closed Sundays. Emergency support is available for existing customers.

Yes! Referral customers receive a 10% discount on their first order, and you'll receive a 5% credit toward future purchases for each successful referral. Contact support for details.

Yes! All orders come with tracking information sent via email. You can track your shipment in real-time with carrier-provided links.